Privacy Policy

De Nederlandse versie van ons Privacy Beleid vind je hier.

Version: 1.0

INTRODUCTION & DEFINITIONS

Get Responsive BV has established this cookie and privacy policy to inform you about the cookies it places on its websites and about the processing of personal data of registered and non-registered users of the Services of Get Responsive BV.

Responsible for the processing of personal data is the private company Get Responsive B.V., (Chamber of Commerce number 62683020), established in (3825ZK) Amersfoort on Balearen 1, which operates with the trade names OndernemendeMama, Business Mom International and Get Responsive Scale Up Solutions. These companies are collectively referred to as “Get Responsive”.

Get Responsive services are defined as: all current and future electronic or digital services that Get Responsive offers, such as its (mobile) websites (such as www.Get-Responsive.com, www.OndernemendeMama.nl and www.BusinessMomInternational.com), web shops, all digital applications, digital news services (such as newsletters) and archives, as well as all subscriptions it offers (such as website management subscriptions and Business Mom International coaching subscriptions), which are used by natural or legal persons or where natural persons or legal persons subscribed to (hereinafter: “Services”).

Relationships (hereafter: “Relationships”) should be understood to mean (i) all natural persons and organizations that purchase and have paid and unpaid services from Get Responsive and (ii) all natural persons and organizations that use one of the contact channels (telephone, e-mail, letter post, website, account manager) and have shared data with Get Responsive.

COOKIE POLICY GET RESPONSIVE

 

Types of cookies and purposes

 

Websites use useful and useful techniques that increase ease of use and that make the sites as interesting as possible for every visitor. Get Responsive uses cookies on its websites as part of its Services. Cookies are small text files that are stored on the hard disk or in the memory of your computer.

This cookie policy applies to all websites and applications of Get Responsive mentioned in this document. Get Responsive thinks it’s very important that you know which cookies are used on our websites and for what purposes that happens.

In the next overview, per website of Get Responsive it is indicated which types of cookies can be placed and for which purposes these cookies are used.

 

Website Functionele Cookies Analytische Cookies (anoniem) Affiliate cookies

 

Tracking cookies

 

Social Media cookies

 

Get-responsive.com
BusinessMomInternational.com

(= OndernemendeMama.nl)

 

a) Functional cookies: cookies that are necessary for the services of Get Responsive to function. For example, Get Responsive uses these cookies to enable logging in to the websites or to remember settings from the page.

b) Analytical cookies (anonymised): cookies that analyze the use of Get Responsive’s websites so that Get Responsive can improve the quality and / or effectiveness of its websites. Get Responsive uses these anonymized cookies to see how often and how long (pages of) its websites are visited, from which website (s) users come from and in which order users visit the different pages of its websites.

To receive the information about the use of the websites, Get Responsive uses the Google Analytics services of Google Inc (‘Google’). Get Responsive always anonymizes data from analytical cookies before it shares them with Google Analytics. However, we do pass the IP address to Google Analytics, see Tracking Cookies.

c) Affiliate cookies: cookies that keep track of which advertiser’s ads lead to the purchase of certain products. Users do not have to give permission for the use of these cookies. Affiliate cookies are only used for the aforementioned purpose and do not affect the privacy of users of the Services. We currently only use these cookies on BusinessMomInternational.com.

d) Tracking cookies: with your permission Get Responsive and third parties collect information via cookies about the use of the Get Responsive websites and the interests of users. Cookies are explicitly not used to adjust ads to the interests of users.

Get Responsive uses tracking cookies only with the permission of users, among other things, to maintain personalized statistics via Google Analytics, ActiveCampaign and Hotjar. We do not store the IP addresses within Google Analytics anonymously, which means that we have a good indication of the location (to place name) of our visitors.

Through HotJar we have insight into how our visitors navigate the pages. This is done through recordings and heatmaps. However, this information is completely anonymous. In HotJar we have also hidden the option to include input fields, so that we cannot relate a recording to a person in any way. We could possibly do this, by combining order information and a recording by matching day and time.

e) Social Media Cookies: On the websites of Get Responsive with your permission personalized social media cookies can be placed by Facebook, LinkedIn, Twitter, Youtube and Vimeo. Social media cookies ensure that users of the services can directly share the content of the Get Responsive websites via social media with others.

Get Responsive has no influence on this and refers for more information to the statements that these social media parties provide on their own websites: Facebook, LinkedIn, Twitter, YouTube and Vimeo.

We use the embedding of YouTube and Vimeo. These 2 parties also keep information about viewing behavior through these websites when viewing these videos. We do not embed it in privacy mode.

Adjust cookie settings

When you enter one of our websites for the first time a popup is shown asking for your permission to use cookies. Via the button Advanced Settings, you can adjust the level to which you want us to use cookies. Per level you can see exactly what we will and won’t remember via this cookies. Default level is set at Advertising. But you can change this by adjusting the slider to your desired level.

Furthermore, you can use your browser settings to refuse the use of cookies by the websites of Get Responsive and / or third parties, remove cookies placed or ensure that you first receive a warning before cookies are placed on your browser and / or computer. Note that you must adjust the settings separately for each browser and computer you use. Get Responsive informs you that in that case you do not have access to every Service. How you can adjust your settings differs per browser. If necessary, consult the help function of your browser, or click on one of the links below to go directly to the manual of your browser. If you want to set out cookies from specific parties, you can do so via www.youronlinechoices.eu.

 

API POLICY GET RESPONSIVE

API stands for Application Programming Interface. It is a framework of agreements through which different computer programs can communicate with each other.

We first use an API between WooCommerce and MoneyBird. The latter is a third party in which we manage the invoices and send them to our customers. After completing an order, customer and order information is transferred to MoneyBird. We have therefore signed a processor agreement with MoneyBird. You can find these here.

Get Responsive BV uses and offers Dashboards where data is extracted via APIs, currently from WordPress WooCommerce and Google Analytics. All customer information is stored anonymously in a Microsoft-hosted Azure Cloud Data Warehouse environment. The only thing that is stored by a website visitor is the latitude and longitude. When reading out, all data is encrypted via the OAuth2 protocol.

As far as WordPress WooCommerce is concerned, their standard REST API is used. More information can be found here: https://docs.woocommerce.com/document/woocommerce-rest-api/

At the moment, the Google Analytics data is not stored in Microsoft Azure Cloud, but is only published as part of the dashboard in an environment that can only be accessed by the user. When this changes this privacy statement will be changed.

This environment is PowerBI Online. Which can only be accessed with a login + password. Azure also applies Row Level Security, which means that a customer can only access his or her data (and not those of other customers).

 

PRIVACY POLICY GET RESPONSIVE

The (personal) details of Relationships are treated and secured with the utmost care by Get Responsive. Get Responsive complies with all applicable laws and regulations, including the Personal Data Protection Act and the Telecommunications Act.

The processing purposes

Get Responsive collects and processes user information, including personal data, for the following purposes:

  1. the offering and execution of its Services
    b. to comply with the laws and regulations that apply to it
    c. managing the user accounts
    d. improving its services by, for example, showing relevant personalized articles and newsletters to our relations, for example. their preferences and interests
    e. carrying out research / analysis and compiling management information to improve its services by, for example, analyzing which services are best / least assessed and most / least used
    f. sending it by email or on a website displaying a (personalized) offer, newsletter, user information, service message or other electronic message.

In order to optimally fulfill the objectives, data from the source systems are consolidated in third party online website www.ActiveCampaign.com. And our central Get Responsive data warehouse environment. This latter environment is managed centrally from Get Responsive B.V. within Microsoft Azure.

 

What data is processed by Get Responsive

The data (including personal data) processed by Get Responsive can be divided into five categories:

  1. Information provided by Relations to deliver the service to which it subscribes; such as name, address and city, e-mail address, telephone number, bank account number. Processing of these data is necessary in order to be able to deliver the purchased services.
  2. Derived data; we obtain data through the use of our digital services (website, newsletters); such as device data, pages visited in the Get Responsive network, articles read, location of reading (in this at the municipality level), clicks on text links and advertisements, as well as data on the use of a platform, time, read topics and clicks. This data is only processed with the consent of users (see also the chapter “Cookie Policy”)
  3. Data resulting from the incidental contact that Relations have with one of our contact channels (telephone, email, letter post, website, account manager, etc ..); such as notes of conversations, customer questions, complaints and participation in research. This contact can be initiated by Relationships and by Get Responsive itself.
  4. Data resulting from the maintenance activities that Get Responsive BV does for customers who have a maintenance contract with Get Responsive BV. With all these customers Get Responsive has a processing agreement, which can be read here. Get Responsive has access to the website of these customers, but only does this with the explicit request of the customer. After executing work on this, locally stored data is immediately deleted.
  5. Data resulting from the dashboard product that Get Responsive BV offers. See also section “API Policy Get Responsive”. The information is only stored in Microsoft Azure and the PowerBI online environment. The PowerBI Dashboards can also be stored in a Dropbox location, but only users with an authorized Microsoft PowerBI account can access the data in this dashboard. The authorizations are enforced via PowerBI and extra security at the data level in Microsoft Azure. A processing agreement has been concluded with the relevant customers, which can be read here (in Dutch).

Personal data from the various categories can be combined at a central location by Get Responsive to give (even better) interpretation to the purposes of the processing. This applies specifically to purpose d, e and f.

 

Storage & security of data

The collected data is stored in various source systems of Get Responsive. This source data is usually located locally with us in Amersfoort or in the earlier indicated third parties.

We also consolidate many of the data from the source systems into one central data warehouse environment. This data warehouse is hosted from Microsoft Azure. Here, the data is always physically on the European mainland. Microsoft also works according to all common and robust safety standards (see: https://www.microsoft.com/en-us/trustcenter/privacy/we-set-and-adhere-to-stringent-standards).

Within this data warehouse, Get Responsive, in addition to Microsoft standards, specifically applies the following measures and privacy guarantees:

  • Only a very limited, minimum required number of employees have access to the data and only to the extent that this is necessary for their function. Moreover, access to the data is only authorized for that part of the data that is required for the performance of the function.
  • The employees who have access to the personal data have all signed a strict confidentiality agreement
  • All information that can be directly or indirectly traced back to persons (including name, address, e-mail address, telephone number) is continuously encrypted, so that the data can no longer be traced to individual persons

The data will in no way be used for the purpose of lending, renting, selling or otherwise disclosing the data.

 

Third party websites

When you click on an internet link in one of the Services that leads you to a website of a third party, you leave the Get Responsive Service. The terms and conditions of use and this cookie and privacy policy of Get Responsive do not apply to the use of the websites of third parties, but different conditions apply. Get Responsive is in no way responsible for the use of third-party websites.

Engaging third parties

Get Responsive can use the services of third parties for the execution and exploitation of the Services, for example to carry out website-related services. These third parties may have access to your personal data. Get Responsive will oblige these third parties not to disclose your personal information, except to the extent necessary for the execution of the Services.

 

Transfer third countries

In countries outside the European Union (hereinafter “the EU”) the same protection is not always offered to your data as in countries within the EU. However, sometimes it may be necessary for Get Responsive to pass on your data to those countries, for example because the (servers of the) companies are located there that support it or are engaged by it in the execution of the Services. Get Responsive is entitled to transfer your personal data – to implement the Services – to countries outside the EU.

Transfer of undertaking or transfer of Services

If Get Responsive or one of its subsidiaries is acquired or if a third party takes over the Services or the execution thereof from Get Responsive, your personal data will be transferred to that third party.

Age

You guarantee Get Responsive that all information you provide is correct and complete and that you are 16 years of age or older. If you are younger than 16 years of age, you must first request permission from your parents / guardian before using the Services. By agreeing to this cookie and privacy policy, you warrant that you are 16 years of age or older, or that you have obtained the consent referred to here.

 

View & correction

If you want to know which personal data has been recorded for you and / or if you wish to have your personal data corrected, supplemented or removed, we have a page per website for:

BusinessMomInternational.com: https://businessmominternational.com/data-access-request/

Get-Responsive.com: https://www.get-responsive.com/data-access-request/

Here you can leave your e-mail and then you will receive an e-mail within a few minutes. You can request a list of where your information is stored on our website (provided you use the same device and browser as you used to request). You can then make a request to anonymize your information. We will process this request as soon as possible and if this is done you will receive a confirmation by e-mail.

It is also possible to send an e-mail to info@get-responsive.com, stating ‘privacy’. At your request, Get Responsive will (have) corrected and / or supplemented your personal details if these prove to be incorrect and / or incomplete. At the same time Get Responsive will (at your request) delete your personal data if your personal data prove to be irrelevant for the purpose of the processing, unless and insofar as the law requires us to keep the relevant personal data or (other) urgent reasons that oppose removal.

 

Change data & privacy policy
It is possible that the cookie and privacy policy of Get Responsive is extended or changed. It is therefore useful to regularly consult this cookie & privacy policy and the related cookie policy of Get Responsive.

Contact

For questions about this cookie & privacy policy, please contact info@get-responsive.com stating “privacy” or “cookie”.

Get Responsive B.V.
Last updated: May 20, 2018